Inside Sales Manager (B2C)

*This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the Las Vegas area, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are looking for an Inside Sales Manager (B2C) to join our company and lead and support our dedicated team of Account Managers/Sales Representatives. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As an Inside Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will hire and develop top talent, partner cross-functionally on key initiatives, and implement scalable sales strategies that fuel revenue growth while enhancing the homeowner experience.  This role is ideal for a hands-on sales leader who thrives in a metrics-driven environment and enjoys building high-performing teams.

At Point, we don’t just hire Inside Sales Managers, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition. We believe impactful sales leaders are defined by how thoughtfully they show up for their team, their partners, and their own growth. In this role, you’ll continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team’s potential. If you’re driven to grow while helping others do the same, you’ll find a meaningful place to lead at Point.

Your responsibilities

• Day-to-Day Team Support
  • Monitor team calendars to ensure consistent sales coverage and responsiveness.
  • Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
  • Resolve escalated homeowner concerns with urgency and professionalism.
• Performance Management
  • Set and manage monthly sales targets aligned to company goals.
  • Evaluate quantitative and qualitative performance through reporting and call reviews.
  • Deliver direct, actionable coaching to improve performance.
  • Lead consistent 1:1s and team meetings focused on accountability and development.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. 

• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
  • Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
  • **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a hybrid position and will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens. 

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.