Program Manager III- Org Change Management
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Manager III within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ or Dallas, TX. This position is primarily based in a location within PNC's footprint.
This role will be responsible for leading enterprise-level organizational change initiatives supporting Data and Automation teams within Technology. This senior individual contributor role partners closely with technology leaders and cross-functional stakeholders to drive adoption, readiness, and sustained change for large-scale data, automation, and AI-enabled initiatives.
This role is ideal for a strategic change leader who thrives in complex environments, can influence at the executive level, and brings deep experience supporting technology-driven transformation. Rather than owning a single initiative, the Program Manager III leads multiple interrelated projects that roll up into broader programs, ensuring alignment to enterprise strategy and consistent delivery across the organization.
Key Responsibilities:
• Lead large-scale, cross-functional change programs supporting data, automation, and technology initiatives.
• Apply a strategic change management lens to complex programs aligned with corporate and technology strategies.
• Influence senior leaders and program outcomes through strong partnership, insight, and storytelling.
• Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results.
• Design and execute comprehensive change strategies, including:
• Change impact and readiness assessments
• Stakeholder and impact analysis
• Communication and training strategies
• Adoption measurement and sustainment planning
• Develop tailored solutions to support operational change associated with data automation and AI-driven initiatives.
• Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes.
• Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans.
• Serve as a trusted advisor to technology and business leaders.
• Collaborate closely with Project Managers, Communications partners, and cross-functional teams to ensure a seamless and consistent change experience across channels.
• Lead general and detailed planning phases of complex change initiatives.
• Oversee data collection, analysis, research, and reporting related to change readiness and adoption.
• Identify and manage dependencies, risks, and impacts across programs.
• Support governance and adoption for emerging capabilities, including data automation and GenAI initiatives.
• Coach and mentor junior change practitioners and program contributors.
• Provide guidance on best practices in organizational change management.
• Act as a change champion and thought leader within the organization.
Qualifications:
• Strong background supporting technology-driven transformations, ideally within data, automation, or digital environments
• Proven ability to influence without authority and operate effectively in matrixed organizations
• Excellent communication, relationship-building, and problem-solving skills
• Experience supporting:
• Data platforms and automation initiatives
• AI / GenAI-enabled programs
• Technology transformation efforts
• Familiarity with change and project management tools such as:
• Clarizen
• Jira
• Change Navigator or similar platforms
• High level of organization, prioritization, and self-direction
• Change Management certifications (Prosci Certified, Change Practitioner preferred)
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads the highest complexity programs/projects requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business. Typically, program size may be greater than $25m.
- Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
- Oversight and reporting for the program budget while working to ensure success of the program.
- Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
- Acts as a mentor to other program managers. Teams with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.
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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Account Management, Client Counseling, Competitive Advantages, Decision Making, Deliverables Management, Employee Relationships, Results-Oriented, Strategic Planning
Competencies
Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $80,000.00 - $185,150.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 01/20/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Life Insurance
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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