We are seeking a friendly, detail-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly and professionally, and providing an exceptional customer experience across multiple communication channels, including phone, email, and chat.

Key Responsibilities:

• Respond to customer inquiries in a timely, accurate, and professional manner.

• Provide information about products, services, policies, and procedures.

• Resolve customer complaints with empathy and efficiency.

• Document customer interactions in the CRM system.

• Collaborate with other departments to resolve complex issues.

• Follow up with customers to ensure satisfaction.

• Maintain a high level of product and service knowledge.

• Meet or exceed performance metrics (e.g., response time, customer satisfaction).

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

• Previous experience in customer service or a related field is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Comfortable using computers, customer service software, and CRM systems.

• Ability to work in a fast-paced environment and handle stressful situations calmly.

Preferred Skills:

• Bilingual (a plus depending on location and customer base).

• Familiarity with [industry-specific tools, e.g., Zendesk, Salesforce, etc.].

• Experience in [industry, e.g., e-commerce, telecommunications, banking, etc.].