Sr. Training Technology Coordinator I (II)

Flexible Work Arrangement: Hybrid

The Sr. Training Technology Coordinator is responsible for supporting and coordinating the management of a wide array of training technology and simulator tools employed by the State & Member Training department. This includes, but is not limited to laptop computers, networking equipment, audio/visual equipment, and other specialized software. This role serves as the main point of contact for all of the department's training technology and associated equipment.

Essential Functions:

• Partners with other department staff on all matters related to training technology and equipment.
• Coordinates maintenance and ensures the proper functioning of all department training technology and equipment, in accordance with department policies and procedures.
• Provides troubleshooting and technical support to ensure the use of technology is successful during in-person and virtual training events.
• Leads the set-up and tear down of training equipment for in-person training events, providing guidance and direction to department staff, staff from other internal departments, as well as external vendors.
• Provides technical support for content development, including the use of various simulation, content authoring and audio recording tools.
• Creates and documents procedures and guidelines, then evaluates the need for refinement after each event based on lessons learned and customer / member feedback.
• Works to continually improve and enhance the training technology to enhance the member experience.
• Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.
• Partners with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.
• Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).

• Bachelor's degree in Engineering, Computer Science or equivalent work experience skills in various IT systems, networking, asset manage
• At least 5 years of work experience
• Ability to produce high-quality work products with attention to detail
• Ability to communicate effectively in a team environment
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Ability to troubleshoot and provide technical support
• Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives
• Experience operating a variety of current A/V technologies
• Ability to work independently and to train, guide or assist others to perform complex assignments
• Demonstrated ability to learn and implement new technologies quickly

• MBA degree
• Experience with PJM operations, markets, and planning functions
• Experience supporting any of PJM Committees
• Experience with IT Asset Management
• Experience with e-learning content authoring tools such as Adobe Captivate, Xyleme
• Ability to apply graphic design skills and tools in the composition of technical documentation including flow charts, diagrams, and presentation materials
• Experience using Adobe Creative Suite
• Experience with audio/video production/editing
• Experience using HTML/CSS/JS, Microsoft SharePoint, and Microsoft Visio
• Experience with Powershell Scripting and XML