(Sr.) Director, Corporate Data Services

Flexible Work Arrangement: Hybrid

(Sr.) Director, Corporate Data Services

The (Sr.) Director, Corporate Data Services is responsible for overseeing three departments that work with PJM's business and technical stakeholders to coordinate and drive the organization's data and analytics initiatives, ensuring they deliver expected business value.
Specific accountability areas include establishing processes and tools, maintaining appropriate staffing levels of employees and contractors, and ensuring high standards of customer service and operational excellence across all departments.
The departments include Corporate Data Management, Data Confidentiality, and Analytic Support.
Corporate Data Management Department

Functions within Corporate Data Management include the following:Enterprise-Wide Data Governance

With data ownership distributed across the organization (by department, function, or business process), there is a critical need to coordinate data ownership activities for consistency and leverage.

• Establishes a Data Management Steering Committee composed of senior leaders who set policy and serve as a decision-making body when subordinate teams (such as employee-led Data Domain Councils and Data Stewards) need support in resolving data ownership or governance issues.
• Defines policies and standards for how data owners carry out their responsibilities, including system design, data modeling, and communication of data decisions both laterally (to peer data owners) and upward (to the steering committee).
• Collaborates with leadership across the organization to identify business needs and implement data governance and stewardship capabilities that meet those needs.
• Assists data owners in interpreting policies to ensure clarity and consistency in implementation.
• Embeds data governance and stewardship processes into appropriate enterprise processes.
• Identifies new or modified systems early in their lifecycle to ensure they are designed to support enterprise needs-so data remains available for downstream analytics and as a corporate asset for future business questions.
• Implements and supports data governance technologies, on-premises or in the cloud, to advance the program, enhance customer experience, and maintain operational excellence.

• Responsible for the policies, processes, tools, and technologies that establish and maintain a Master Data Management (MDM) program for corporate use.

• Establishes and maintains internal data classification policies and practices.
• Provides annual compliance training input and maintains templates related to data classification.
• Advises PJM Legal and other internal stakeholders on the classification of member-confidential and market-sensitive data.

• Establishes a Disclosure Prevention Policy and supporting practices to help each PJM department maintain disclosure prevention plans for its data.
• Identifies and implements best practices, provides training, and ensures annual reviews of departmental data protection plans for currency and effectiveness.
• Collaborates with the Enterprise Information Management Steering Committee (EIM) to set long-term strategy and corporate policy positions.

• Works in coordination with Corporate Data Management and IT sponsors to oversee PJM's Data and Analytics Program, ensuring it meets its objectives.
• Provides analytical system support by establishing the necessary IT and business functions for effective program delivery.
• Promotes enterprise-level best practices for analytics.
• Establishes appropriate functional processes and staffing to execute assigned responsibilities, including ongoing operations and support.
• Coordinates with support organizations-including Enterprise Architecture (EA), Human Resources, and Data Support Services (IT)-to ensure sufficient staffing, policy development, procedures, and training.

• Acts as the data owner for PJM's public data presence and directs the work of related data owners.
• Maintains ownership of the primary public data platform, Data Miner, ensuring its ongoing support, maintenance, and expansion through capital projects.
• Ensures compliance with applicable requirements for data postings via the Data Miner platform.

• Ownership and data owner of PJM's public data presence and supporting technical systems
• Coordinate and drive the output of PJM's data management initiatives and projects to ensure they deliver the expected business benefit to PJM, PJM members and stakeholders
• Cultivate and maintain an intimate knowledge of the organization's key business processes and how those processes are influenced by information
• Demonstrate and apply a deep and comprehensive understanding of the importance and impact of data (or bad data) on the ability of the business to meet its own objectives
• Cultivate visibility and respect from all levels of the organization; must have credibility and track record of success in the business
• Apply facilitation and conflict resolution skills to assist in resolving the different points of view and requirements that invariably collide during cross-team and cross organization efforts
• Lead the data management team in developing department and project work plans, including scope, milestones, schedule, releases, resources and deliverables
• Build and develop strong relationships with PJM leadership, clients and data stakeholders by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems, and being responsive to needs, requirements, and deadlines
• Communicate effectively with people at all organizational levels, from clerical positions to senior management team
• Prioritize work to produce maximum results in order to meet short deadlines and deliverables
• Collaborate with data governance board members to receive and understand policy directives.
• Assist data owners in interpreting policy requirements.
• Mentor data owners in the range of ownership activities.
• Assist in consolidated reporting into the data governance board, individually (per their direct responsibility) but also as a team (a data owners group, for example) when the need for owners spans data domains and business functions.
• Maintain a productive relationship with the data governance board. Provide input to the board on policy creation within the relevant scope, with an eye toward viability of enacting policies being considered by the board; assist the board with consolidated reporting on enactment status from information stewards to the board. Directly accountable to the board for board commissioned project delivery as sponsor or project manager.
• Maintain a productive relationship with Data Owners - Give guidance on standard approaches and ensure that best practices are shared across the owner group.
• Maintain a productive relationship with subject matter experts - assist SMEs perform their roles on data systems (such as DBAs, data architects, etc.) to align with the policies of the board, or the achieve data project objectives. Operate as final arbitrator to decision that cannot be resolved within the standard operating routing of the information governance board.
• Gain and maintain an awareness of the security, privacy and quality requirements for critical data entities
• Exercise solid project management skills to guide point-in-time and ongoing targeted data quality, retention, security and privacy improvement projects
• Operate and maintain the Enterprise-wide Data Governance program
• Operate and maintain the corporate master data management program
• Operate and maintain the data classification and data confidentiality programs

• Bachelor's degree in Business, Information Systems or at least 8 years of experience Information systems focused
• At least 5 years of work experience
• 2+ years of leadership experience in a managerial/supervisory role.

• MBA degree
• 5-10 years of leadership experience in a managerial/supervisory role.
• Ability and desire to build relationships and interact with a wide range of stakeholders and staff to maintain and enhance PJM's customer service reputation
• Experience with PJM operations, markets, and planning functions