Transformation Success Architect

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job SummaryAs a Transformation Success Architect, you are a critical part of the Transformation Success Architecture Team, ensuring our most important customers have a successful deployment and security operations transformation with XSIAM. You will act as the technical orchestrator for large and complex XSIAM deployments, engaging after the technical win and seeing the project through to production. Your primary goal is to make sure the customer realizes value rapidly by educating their operations teams on XSIAM capabilities and helping them apply these to their own SOC workflows. You are the key technical leader who directs and coaches our field teams to ensure a successful deployment.Key ResponsibilitiesServe as the single technical orchestrator for large, complex, and strategic XSIAM deploymentsDirect Professional Services (PS), Solutions Consulting (SC), and Domain Consulting (DC) resources, orchestrating workstreams to ensure a successful customer deploymentEducate and align customer security operations teams with XSIAM capabilities, running "day in the life" sessions and ensuring they can apply XSIAM to their specific workflowsCoach and train field DC and PS teams during deployments to build their skills for future projectsDefine, develop, disseminate, and improve best practices, templates, and knowledge that can be used by the broader field to scale our deployment capabilitiesProvide technical and product consultation while managing escalations and issues throughout the deployment lifecycleLead customer workshops and gap analyses to assess customer needs, define outcomes, and identify any risks to a successful deploymentDocument improvement recommendations from deployments to feed back into our processesHelp transition the team's focus long-term to a "health check" process and expand our success model to new use-cases