Sr Staff Engineer Customer Success

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your CareerAs a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world's largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.Your ImpactProduct ExpertiseProvide advanced product-level expertise, leading complex deployments and resolving intricate technical challengesServe as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizationsProactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutionsProduct AdoptionLead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needsAssess and address gaps in deployment and best practices, translating them into strategic action plans for improvementEnsure customers achieve operational excellence by fully adopting and optimizing new featuresCustomer ImpactAct as a strategic advisor, influencing key stakeholders at various levels, including C-suite executivesManage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategiesLead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Qualifications (Additional Job Description)

Your Experience 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologiesAdvanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGPProven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programsAbility to translate technical requirements into actionable plans, guiding customers through advanced use casesDemonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contactsHigh-level consultative skills, capable of influencing decisions and driving customer success strategiesAdvanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & WiresharkWork experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real timeDetail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure networkDetailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNsSolid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networksBackground in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNsProven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breachesProven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plusStrong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments