Sr Professional Services Engineer

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your CareerAs a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.Your ImpactCollaborate with the technical lead to devise a comprehensive log ingestion strategyContribute to the development of detection strategies based on industry best practicesArticulate a step-by-step process to ensure the ingestion of high-quality log sourcesMonitor and optimize log sources for optimal performanceCreate meticulous and effective correlation rulesFine-tune log sources and correlation rules to enhance system efficiencyServe as the subject matter expert (SME) in SIEM, correlation, and log source ingestionServe as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAMLeverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategiesCollaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security postureIdentify opportunities to enhance analyst alert handling through automationFoster collaboration with internal and external teams to drive product adoptionProduce technical documentation detailing SIEM aspects of the engagementOccasionally travel to customer meetings and workshops (up to 10% of the time)

Qualifications

Your Experience Exceptional written and verbal communication and presentation skills, for both internal and external interactions3+ years of hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environmentsProficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platformsAbility to conceive and develop correlation and detection rules in SIEM systems to enable effective alertingProven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domainsSkill in understanding logs and locating relevant third-party documentation when requiredKnowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicatorsUnderstanding of Security Analysis & Response, encompassing endpoint, network, and cloud-based environments is a plusProficient in comprehending and creating technical design documentation2 years of experience with Security Operations Centers (SOC) tooling and processesRelevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus