Sr Professional Services Engineer

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job SummaryAs a Senior Professional Services Consultant, you will be a key member of the Network Security Professional Services team, focusing on the design, deployment, and delivery of our Next-Generation security solutions. You will serve as a technical contributor on complex customer engagements, providing expert guidance to secure customer environments. This hands-on role requires you to solve intricate problems, partner directly with customer technical teams, and lead projects to successful completion.Key ResponsibilitiesDesign and build custom security policies and application signatures tailored to unique customer environments.Act as a trusted advisor, consulting with customers on security best practices and methodologies.Analyze security logs and events to provide threat analysis reports and strategic recommendations.Proactively collaborate with the Technical Assistance Center to diagnose and resolve escalated technical cases.Maintain and optimize implemented solutions, providing guidance on code upgrades and new technology adoption.Partner with the sales account team to develop technical strategies that align with customer business needs.Ensure the successful completion of large-scale customer projects, including design, documentation, and knowledge transfer.Travel to customer sites (25-50%) for meetings and hands-on deployment of engagements.