Sr Professional Services Consultant (PSC)

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your CareerAs a Professional Services Consultant, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution.Working closely with customers, solution consultants, and project managers, you will implement PAB according to best practices and customer-specific needs. Beyond deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of PAB.If you thrive on technical challenges, leading complex deployments, and being the face of strategic, results-driven implementation, this is your next career move. Your ImpactProactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-valueTranslate Strategy to Security Policy: Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policiesDrive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM)Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvementResolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolutionDocument and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administratorsAdvocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and developmentMaintain expert-level understanding of Prisma Access Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency

Qualifications (Additional Job Description)

Your Experience 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales EngineerProven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocityExpert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN)Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completionAdvanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis)Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholdersExperience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsersKnowledge of Prisma Access deployment, architecture, and traffic flowsThese skills are desired and will be prioritized, accelerating time-to-value in the role:Basic knowledge of enterprise tools for large-scale device deployment (e.g., Microsoft Intune, Jamf, SCCM)Industry certifications such as Palo Alto Networks (PCNSA, PCNSE), CISSP, or cloud-specific security certificationsBasic scripting ability (e.g., PowerShell, Python) for automation or data manipulation