Sr. Partner Delivery Leader

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

The Senior Partner Delivery Leader (Sr. PDL) acts as the Strategic Advisor for Palo Alto Networks' most critical partner relationships. The Sr. PDL serves as a business leader responsible for bridging the gap between our internal organizations (Product, R&D, Support) and the partner's complex ecosystem. In this capacity, you will manage assigned Managed Security Services Partners (MSSPs), orchestrating the entire post-sales relationship to ensure the partners' end customers achieve success with our products. You will move beyond tactical project management to de-risk the post-sales journey and accelerate deployment velocity, while deeply aligning with the partner's business strategy and service capabilities to assure the overall quality of delivery for their managed security services.

Key Responsibilities

• Oversee end-to-end partner service lifecycle to minimize "Time to Revenue" (TTR) and "Time to Adoption" (TTA) and unblock technical friction delaying monetization.
• Partner with Sales to ensure 100% alignment between Sales Account Plans and post-sales Partner Success Plans (PSP)
• Serve as the principal Strategic Advisor for delivery requirements, orchestrating a unified "Customer Surround Model" across Product, R&D, and Support to ensure a seamless post-sales journey for the partner.
• Lead the governance of partner compliance standards, ensuring rigorous adherence to training and certification requirements while providing oversight to guarantee the quality and integrity of the partner's managed service delivery
• Orchestrate partner capacity scaling by converting sales forecasts into actionable delivery strategies; proactively identify and remediate capability gaps to ensure high-velocity end-customer deployments.
• Lead the resolution of high-impact partner escalations by synchronizing cross-functional efforts across Account Teams, Engineering, and Partner stakeholders; ensure rapid recovery and long-term stability for critical customer environments.
• Identify "At Risk" accounts; lead cross-functional recovery strategies that stabilize partner delivery and protect commercial interests
• Facilitate high-impact Quarterly Service Reviews (QSRs) to ensure strict alignment with long-term strategic objectives; validate partner delivery capabilities and technical maturity to guarantee readiness for upcoming product launches and complex future deployments.
• Lead the identification and remediation of systemic service delivery issues; leverage data-driven insights to resolve cross-partner bottlenecks and uphold the highest standards of end-customer satisfaction.
• Aggregate global partner delivery trends and product friction points to develop high-impact Voice of the Partner (VoP) insights

• 10+ years of experience in Post-Sales Account Management, Partner Success, or Program Management within a matrixed Service Provider and Global Service Integrator environment.
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO.
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations.
• Ability to link technical deployment outcomes to business metrics like TTR, TTA, and Renewal Risk.
• Experience managing partner health through data (SKUs, CRM/IT systems, and telemetry).
• BS/BA in Computer Science, Engineering, or Business; or equivalent industry experience.

• Technical experience in the CyberSecurity domain or with Managed Security Service Providers (MSSPs).
• PMP or ITIL certification.
• Experience with AI-driven productivity tools for operational reporting.
• Proven track record in strategic governance and risk mitigation (e.g., executing "Get Well" plans).