Sr Mgr, Consulting Services

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Job SummaryThe Technical Services Senior Manager leads the Implementation and Delivery Teams for India (NetSec), requiring exceptional attention to detail and interpersonal skills to thrive in a fast-paced environment. This role provides strategic direction for the team, ensuring the organization remains at the forefront of network security innovation while managing daily operations and key stakeholder relationships. You will be responsible for the team's talent development, operational excellence, and overall business integration.Key ResponsibilitiesProvide strategic direction and technical vision for the Technical Services team, ensuring the India organization remains at the forefront of network security innovation, including SASE.Manage daily activities of the consulting organization, ensuring high-quality delivery of professional services and resident engineering engagements.Lead a team of delivery professionals with a focus on active career coaching, training, and talent development, including hiring, promotions, and performance management.Act as a key liaison for Sales Leadership, ensuring technical requirements align with customer business outcomes and expectations through effective collaboration.Collaborate with external partners to enhance their service product offerings and delivery capabilities, fostering ecosystem growth.Provide consistent status updates to regional leadership and play an active role in Quarterly Business Reviews (QBRs).Serve as a calm, decisive leader during customer escalations, ensuring swift resolution while maintaining professional composure.