Sr IT Product Manager

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your CareerPalo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you!The role of a Sr Technical Product Manager is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. This role will also be responsible for transforming these capabilities defined into specifications or user stories for software developers.Your ImpactLead AI-Driven Strategy: Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization.First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core, grounded on truths, cut through the noise and aligned to driving business outcome. Executive presence: Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed.Analytical Innovation: Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data.Operational Excellence: Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time.Balanced Delivery: Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

Qualifications (Additional Job Description)

Your Experience Overall 8+ years of experience in Data/Analytics DomainExperience in Product management including managing delivery of data / analytics / AI products from start to finishMust have worked in Sales or Post-sales systems or analytics teams in the pastExcellent attention to detail and proven ability to build simple, elegant and impactful Executive dashboards/productsDemonstrated ability to thrive in fast-paced and ambiguous environmentsStrong background in AI/ML - well-versed in LLMsAbility to manage multiple tasks, projects, priorities, and deadlinesExcellent analytical, written and verbal communication skills and master influencer through the use of dataTeam player with a can do approachEducation: 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experienceLocation: Must be local to the SF Bay Area (Hybrid/On-site as required).

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$141,000.00 - $229,000.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.