Sr Dir, Consulting Services
Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who Are We
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Job SummaryAs the Technical Services Senior Director for North America, you'll lead the organization responsible for guiding customers through the post-sale customer lifecycle from value realization thru renewal. This role sits at the center of our largest region, guiding Professional Services and Customer Success teams through deployment, adoption, escalation management, value realization, and expansion. You'll partner closely with Regional Leaders, Support, Product, Engineering, and Sales to create a unified customer experience and drive alignment across teams. Your insights from NAM's fast-paced customer base will shape delivery innovation, influence product direction, and help refine how we integrate automation and AI into our global services model.This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You'll set the tone for delivery excellence across the region while contributing directly to global strategy.Key ResponsibilitiesLead all Technical Services delivery across NAM, ensuring consistent, high-quality executionAlign with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomesSupport Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalationsRepresent NAM in global forums, advocating for customer insights and regional needsBuild, develop, and mentor a high-performing technical organizationCreate a culture grounded in accountability, continuous learning, and operational excellenceCoach teams through complex customer situations, rapid change, and new delivery modelsFoster a culture of people performance management and accountability Maintain strong utilization, backlog health, and delivery predictabilityOptimize resource mix across FTEs and contractors to maximize agility and cost efficiencyReduce Time to Value and Time to Deploy by strengthening deployment and adoption practicesContribute to service sales growth through scalable, outcome-driven offeringsSustain strong relationships with subcontractors and partners to support delivery at scaleMeet global margin targets through efficient, high-quality executionAdvance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistencyStandardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service healthEnsure effective execution of global and theatre-level programs, adapting them for NAM where needed
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Qualifications (Additional Job Description)
Required Qualifications10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment5+ years leading regional or multi-regional teams with direct and matrixed reporting linesStrong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSATDeep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferredExperience supporting cyber security programs for large US Federal Government customersExperience supporting operational security requirements or enterprise governance, risk, and compliance initiativesExperience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizationsExperience leading large scale teams exceeding 100+ FTEs and Contractor staffStrong communicator who can influence across technical and non-technical teamsSkilled at building trust, developing talent, and guiding teams through ambiguityBalanced, thoughtful decision-maker in escalation and complex customer situationsHighly collaborative, with a track record of driving alignment and continuous improvementWillingness to travel 20-30% within NAM and occasionally globallyPreferred QualificationsIndustry-recognized security credentials (e.g., CISSP, CRISC).Bachelor's degree required; Master's/MBA preferred; equivalent military experience considered
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$270,000.00 - $315,000.00/yr
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Leadership Training Program
- Tuition Reimbursement
- Lunch and Learns
- Internship Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Veteran founded/led
- Asian founded/led
Company Videos
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