ServiceDesk Support Specialist

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your CareerAs the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do them. For that, our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time. Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mindset you've always provided to your IT customersFast-paced, fast-changing, and unpredictable define our Information Technology team. We are looking for analytical, agile, and influential leaders who can deliver meaningful results and solutions quickly, while remaining flexible to accommodate evolving business needs and shifting priorities.This position is in the Amsterdam office and primarily supports the Netherlands and other countries within the EMEA region.Your ImpactProvide IT procurement, configuration, and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/softwareBase level understanding of IT infrastructure, including networking, and the ability to build, configure, and support them with the guidance from SMEsFollow SOP documentation and escalate issues appropriately to higher-level staffManage individual workflow and maintain the current ticket queue via the IT ticketing systemDevelop and maintain productive and professional relationships with the user basePlan, coordinate, and support the onsite, online, and hybrid events with IT/AV enabled

Qualifications

Your Experience Any degree in tech or related discipline, or equivalent military experience Must have 5 to 10 years of relevant work experience in IT admin roles Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability, and willingness to learn and cross-train with other IT staff members requiredRecent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity, including 802.11x, PC and Apple hardware, and mobile devicesRecent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.Recent involvement in supporting large group events with IT/AV equipment operationExperience with office space IT Facility design, build, and maintenance support

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.