Senior Federal Deployment Manager

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who Are We

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Job SummaryThe Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features. As a Senior Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Senior Deployment Managers will work with senior team members and executives across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between Product and our users. Key ResponsibilitiesTrain users on the technical functions of the Expander and ILI platformsConduct leadership briefings at customer sites to ensure understanding of Xpanse's capabilities and engagement progressDefine workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challengesEmbedding with the customer to maximize impact and operationalizationDrive user engagement and adoption; understanding the unique bureaucratic environments in which the user operatesLead customer training with Xpanse products and servicesManage relationships with user-level and executive-level stakeholdersProvide analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILITechnical troubleshooting (in collaboration with Engineering team)Serve as "customer advocate" with members of product management and engineering to improve our productsSolicit and documenting customer feedback using qualitative and quantitative methods Writing and disseminating detailed engagement progress reports to relevant team members across the teamWork closely with Sales to facilitate contract renewals and customer expansions on products and services

Qualifications (Additional Job Description)

Required Qualifications7+ years of experience in technical client engagement and/or technical intelligence analysisFamiliarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoptionAbility to systematically analyze challenges and drive measurable improvements in user adoption Excellent communication and presentation skills, with proven ability to brief senior-level stakeholders and executives.Demonstrated ability to challenge curiously and positively, learning and absorbing new technical domains quickly.Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering teams.Must possess an active TS/SCI security clearance.Travel expectations of 30% annuallyPreferred QualificationsAdvanced understanding of broad cybersecurity concepts and the threat landscape.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$142,000.00 - $230,000.00/yr