Security Services Consultant

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

We are seeking an experienced and customer‑focused technical team member to join our Security Services organization, to focus on a diverse portfolio of CyberArk customers in DACH, Nordics and BeNeLux, but may be assigned to customers throughout all EMEA. Our consultants serve as trusted advisors, technical experts, and primary points of contact, ensuring customers achieve long‑term success and value from their self-hosted/on-premises CyberArk Privileged Access Management (PAM) programs. The person applying should be aware that, with customers transitioning to cloud environments, the role may shift over time from a self-hosted / on-premises-focused role to a PAM SaaS-oriented one. Our team members typically have two areas of expertise, and while this role is focused on PAM, we are looking for someone who is willing to become an expert in CyberArk's EPM (Endpoint Privilege Manager) solutions.

• Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long‑term adoption
• Build and maintain trusted relationships with operational stakeholders and executive sponsors.
• Guide customers on Privileged Access Management and security best practices.
• Contribute technical expertise to escalation scenarios where relevant.
• Be the customer technical representative when working with other CyberArk technical teams such as R&D, Support, etc

• Provide expert guidance on CyberArk PAM (self-hosted / on-premise) solutions
• Anticipate technical challenges and risks
• Monitor product usage and adoption trends

• Support planning, implementation, configuration, and expansion of CyberArk PAM solutions and adjacent solutions
• Assist customers with configurations, troubleshooting and integrations

• Align with the account team on strategy for your customers and share information
• Collaborate with Product Management, R&D, Support, and Professional Services team
• Represent the customer's voice internally

• Minimum 3 years of CyberArk PAM experience ideally in a large, complex or modernized environment
• Fluent in German and English

• Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
• Ability to resolve complex technical problems
• Experience with endpoint protection agents is beneficial

• Strong communication and organizational skills
• Ability to manage multiple customers and projects

• CyberArk (PAM) certifications like Sentry, Defender or CDE are beneficial

• Proactive, self‑motivated, and committed to excellence
• Analytical and adaptable