Security Engineer- Focused Services
Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Your CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).Your ImpactProvide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.Work to reproduce customer issues and qualify critical issues.Publish Technical Support Bulletins and other user documentation in the Knowledge Base.Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and MarketingResponsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution.Work shoulder to shoulder with the Sales and Sales Engineering Teams.
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Qualifications (Additional Job Description)
Your Experience 5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments.Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers.Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP.Strong knowledge of operating systems, virtual machines, and containers. Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT).Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments.Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting.Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash.Strong consulting, project management, time management, and organizational skills.Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders.Full professional fluency (written and verbal) in both English and Hebrew. Strong problem-solving, critical thinking, teamwork, and relationship-building abilities.Prior experience with IDF computer units - a plus.Active Israeli MOD security clearance - a plus.Bonus SkillsPrior experience in similar vendor Technical Support Centers.Knowledge of CNAPP, CSPM, cloud security certifications, or cloud compliance tools.SaaS experience, CI/CD processes, and Infrastructure as Code familiarity.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Leadership Training Program
- Tuition Reimbursement
- Lunch and Learns
- Internship Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Veteran founded/led
- Asian founded/led
Company Videos
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