Renewals Account Manager

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

The Team

Sales - Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.

Job Summary

As the Renewals Account Manager for LATAM, you will manage an assigned territory, focusing on quoting, forecasting, and booking renewal contracts. Your primary goal is to drive the growth and retention of our customer base by reducing churn, improving on-time renewal rates, and identifying opportunities for expansion. You will serve as a key point of contact for customers, ensuring their needs are met and their security posture is strengthened through our solutions.

Key Responsibilities

• Own the full Renewal sales cycle-from quote generation and stakeholder collaboration to opportunity closure.
• Drive reduction in customer churn and improve on-time renewal rates within your assigned territory.
• Identify and pursue upsell, consolidation, and term extension opportunities to expand customer accounts.
• Provide accurate and timely renewal forecasts using SFDC and other required tools on a weekly, monthly, and quarterly basis.
• Proactively collaborate with Field Sales, Sales Managers, Channel Partners, and End Users to ensure alignment and drive expansion business.
• Assess customers' current accounts to evaluate effectiveness, identify evolving business needs, and deliver cross-platform solutions.
• Build and maintain strong, productive relationships with internal and external stakeholders in a fast-paced, performance-driven environment.
• Clearly communicate the company's value proposition and business opportunities to customers and partners.

• 3+ years of successful experience in a quota-carrying role, preferably in Sales, Subscription Renewals, or Account Management.
• A proven track record of consistently meeting or exceeding sales targets and maintaining an accurate forecast.
• Proficiency with Salesforce (SFDC) for forecasting and CPQ (Configure, Price, Quote) tools.
• Exceptional time management, organization, and interpersonal communication skills.
• Fluent in English and Spanish or Portuguese.

• Bachelor's degree in Business, Marketing, or a related field.
• Experience supporting customers in the LATAM region.
• Demonstrated ability to build complex quotes involving non-standard product configurations.
• In-depth knowledge of cybersecurity products and the competitive landscape.