Principal Professional Services Engineer

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your CareerYou will provide guidance and technical support to clients deploying our security integrations. You'll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you'll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts - providing detailed analysis around what's working, what's not, and what could be better. You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You're creative, innovative, and you love a challenge - learning how integrations might work better around new products and technologies. Your ImpactBuild custom security policies and application signatures for unique client environments Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto NetworksAnalyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicableWork proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations ariseMitigate web-based threats in a timely mannerMaintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments Work with sales account team to help formulate a technical strategy to address customer business needsSupport direct manager in managing business needs through weekly reports and Quarterly Business ReviewsEngage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client