Principal Product Manager, Services

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job Summary

We are seeking a talented and execution-focused Principal Product Manager for Services.(Support Services, Professional Services, and Customer Success). In this role, you will own the entire lifecycle of service offerings, from concept to launch, driving data-based decisions and demonstrating cross-functional leadership. You will be instrumental in creating profitable service offers for our post-sales functions, ensuring they drive product adoption, customer success, and value realization.

Key Responsibilities

Design, build, and launch profitable service offerings for Customer Support, Professional Services, and Customer Success to drive product adoption and customer value realization.

• Develop comprehensive business cases for new service initiatives, including AI-powered solutions, assessing market opportunity, competitive landscape, and pricing strategies to ensure business viability.
• Lead the end-to-end service introduction process from concept to launch, securing leadership buy-in and influencing cross-functional stakeholders including Product, Engineering, Sales, and Marketing.
• Establish and track key success metrics, using a data-oriented approach to drive continuous improvement and optimization of service offerings.
• Act as a catalyst for transformative change, applying strategic thinking and program management skills to execute on key initiatives that drive significant business impact.
• Collaborate with Product Marketing to create customer-facing collateral and internal sales enablement materials that clearly communicate the value proposition of your services.
• Proactively work with product teams to align the services roadmap with product releases, ensuring timely updates and continued relevance of service offers.

• Bachelor's degree with 8 years of experience in services product management, or Master's degree with 6 years of experience, or a PhD with 3 years of experience.
• Minimum 3 years of experience in product management for support services, professional services, or customer success
• Demonstrated ability to create service offer strategy and plans based on market analysis and customer needs.
• Strong verbal and written communication skills with the ability to create and deliver presentations to all levels of the organization.
• Deep knowledge of customer needs, market trends, and the competitive landscape.

• MBA is highly preferred.
• Direct experience in the SaaS and/or Enterprise software industry.
• Hands-on experience with the design and execution of AI solutions, Professional Services, or Customer Success offerings.
• Experience in project management and overseeing large-scale business transformations.