MDR Shift Analyst, Unit 42 - Remote

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Join the Unit 42 Managed Detection and Response (MDR) team as an MDR Shift Analyst, focused on overnight and weekend security operations. You'll monitor customer environments, investigate security alerts, and respond to cyber threats using technologies such as Cortex XDR.

This role is ideal for analysts who thrive in fast-paced SOC and incident response environments, enjoy solving complex security challenges, and are comfortable working night shifts as part of a 24x7 global operation.

Key Responsibilities

• Monitor and investigate security alerts across customer environments

• Triage, investigate, and respond to security incidents from detection through resolution

• Analyze endpoint, network, and log data to identify malicious activity

• Communicate findings and remediation recommendations to customers and internal teams

• Document investigations, response actions, and incident outcomes

• Partner with Threat Intelligence, Threat Hunting, and Security Research teams to improve detections and response capabilities

• Qualifications
  
  • 3+ years of SOC, Incident Response, MDR, or Managed Security Services experience
  
  • Hands-on experience with EDR, SIEM, SOAR, and firewall technologies
  
  • Strong understanding of cyber threats, attack techniques, and incident response processes
  
  • Excellent written and verbal communication skills
  
  Preferred
  
  • Cortex XDR and/or Cortex XSOAR experience
  
  • Previous experience working shift-based or overnight security operations
  
  • CySA+, CEH, or similar security certifications
  
  • MDR, managed security, military cyber, or intelligence experience
  
  Additional Information
  
  This position supports a 24x7 MDR operation and requires flexibility to work overnight, weekend, and holiday shifts based on business and customer needs.