Manager, Talent Operations Capabilities Centre

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

• Execute the vision for a world-class global coordination function, ensuring consistency in high-touch candidate experiences across all regions.
• Manage the day-to-day of the Employee Referral Program and Rehire Eligibility process, ensuring critical workflows move quickly and accurately.
• Serve as the technical subject matter expert for our AI scheduling platform, capable of troubleshooting complex scheduling workflows.
• Act as the primary point of escalation and strategic partner for Recruiting Leadership, translating recruiter needs into actionable coordination workflows.
• Own the end-to-end logistics of the candidate lifecycle from Job to Offer, optimizing the engine for speed and accuracy.
• Leverage ATS data and ticketing systems to monitor team capacity, SLAs, and interview health metrics.
• Identify systemic bottlenecks and design automated or streamlined processes to eliminate them in partnership with Regional Manager.
• Facilitate the onboarding of new coordinators and ensure the team is up-to-date on compliance and legal requirements.
• Maintain a 'player-coach' mentality, jumping in to support recruiters to keep a pulse on the process.
• Manage a team of contractors, providing regular feedback to help each member grow in their roles.
• Draft global documentation and SOPs, building bridges to close process gaps.
• Direct global coverage strategies and manage complex capacity modeling to ensure team agility during hiring surges or holiday periods.

• Bachelor's degree or equivalent experience.
• A minimum of 8 years of relevant experience, with at least 3 years in a people management role.
• At least two years of experience in a Recruiting Coordination role.
• Demonstrated ability to handle high volumes of work and multi-task in a fast-paced environment.
• High degree of attention to detail and excellent organization skills.
• Strong written and verbal communication skills.
• Proficiency in MS Office Suite or GSuite.
• Deep proficiency with Applicant Tracking Systems (ATS) and ticketing systems

• Experience with an AI scheduling platform.
• Experience with Workday Recruiting data, scheduling, and reporting.
• Experience in drafting global documentation and Standard Operating Procedures (SOPs).
• Experience with capacity planning for a global team.
• Experience with QA methods to ensure high quality outcomes.