Manager, Consulting Services

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Job Summary
As a Manager of Consulting Services, you will lead a distributed team of experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives. This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes.

Key Responsibilities

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.
• Champion a customer-first approach, collaborating with Global Customer Services teams to improve engagement and satisfaction.
• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.
• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.
• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.
• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback to ensure alignment and continuous improvement.
• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.
• Lead team operations including hiring, career development, mentorship, and training to build a high-performing and engaged team.

Qualifications

Required Qualifications

• Bachelor's degree in a relevant technical discipline (e.g., Computer Science, Information Systems) or comparable professional experience, including military service.
• 12+ years of experience in professional services or consulting, with at least 3 years in a leadership role building high-performing teams.
• Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout.
• Proven understanding of technical concepts such as internet security, networking products, and implementation strategies (e.g., SASE, Next-Generation Firewall).
• Strong track record of cross-functional collaboration, particularly with Sales, Product, and peer Services teams to deliver aligned customer outcomes.

Preferred Qualifications

• Master's degree with 8 years of experience or a PhD with 5 years of experience.
• Valued industry certifications such as CISSP, PMP, or relevant vendor-specific certifications (e.g., Palo Alto Networks).
• Experience managing team utilization, revenue forecasting, and operational approvals for timesheets and expenses.
• Willingness to travel up to 10% for customer engagements and internal business meetings.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Client-provided location(s): Mexico City, Mexico

Job ID: Palo_Alto_Networks-JR-010862

Employment Type: OTHER

Posted: 2026-01-17T19:33:39