IT Admin

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

As the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do them. For that, our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time.

Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mindset you've always provided to your IT customers

Fast-paced, fast-changing, and unpredictable define our Information Technology team. We are looking for analytical, agile, and influential leaders who can deliver meaningful results and solutions quickly, while remaining flexible to accommodate evolving business needs and shifting priorities.

This position is in the Amsterdam office and primarily supports the Netherlands and other countries within the EMEA region.

Your Impact

• Provide IT procurement, configuration, and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software
• Base level understanding of IT infrastructure, including networking, and the ability to build, configure, and support them with the guidance from SMEs
• Follow SOP documentation and escalate issues appropriately to higher-level staff
• Manage individual workflow and maintain the current ticket queue via the IT ticketing system
• Develop and maintain productive and professional relationships with the user base
• Plan, coordinate, and support the onsite, online, and hybrid events with IT/AV enabled

• Any degree in tech or related discipline, or equivalent military experience
• Must have 5 to 10 years of relevant work experience in IT admin roles
• Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability, and willingness to learn and cross-train with other IT staff members required
• Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity, including 802.11x, PC and Apple hardware, and mobile devices
• Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.
• Recent involvement in supporting large group events with IT/AV equipment operation
• Experience with office space IT Facility design, build, and maintenance support