HR Tech & Workday Operations Manager

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Job SummaryAs the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will manage day-to-day operations, champion automation, process optimization, and the delivery of robust reporting services to enhance our global HR technology ecosystem.Key ResponsibilitiesBuild, scale, and develop a high-performing team of Tier 1 Analysts, establishing a strong foundation of technical, operational, and reporting knowledge.Drive operational excellence by overseeing daily operations, ensuring adherence to global Service Level Agreements (SLAs), and maintaining high customer satisfaction.Lead HR reporting services by managing a high volume of requests and delivering ad-hoc and scheduled reports from various HR systems to provide critical business insights.Proactively identify inefficiencies and lead initiatives to automate manual tasks and optimize workflows in partnership with the HR AI and Process Optimization team.Manage the end-to-end service request intake process through ServiceNow, overseeing incident and reporting queues to ensure timely resolution.Ensure the team provides expert support for key HR systems including Workday, Google Cloud Platform (GCP), ServiceNow, and Docebo.Act as the primary liaison between the India Capability Center and global HR Application teams, ensuring seamless alignment, collaboration, and knowledge transfer.Define, track, and report on key operational metrics (KPIs) and system health, providing stakeholders with clear performance insights.

Qualifications (Additional Job Description)

Required QualificationsBachelor's degree with 8 years of experience, or Master's degree with 6 years of experience, or PhD with 3 years of experience in Technology Operations, Shared Services, or a related field.A minimum of 3 years of direct people management or team leadership experience.Proven success in establishing or managing a shared services or capability center that supports applications and reporting.Experience managing a reporting function, with hands-on knowledge of SQL and familiarity with cloud data platforms (e.g., Google Cloud Platform).Expert-level knowledge of an enterprise ITSM platform, with direct, in-depth experience in ServiceNow being highly preferred.Demonstrated working knowledge of major HR platforms (e.g., Workday, Docebo, or equivalent HRIS/LMS systems).Preferred QualificationsExperience in the Cybersecurity or other highly regulated industries.ITIL Foundation Certification or equivalent process certification.Workday HCM Core, HCM Reporting, or Recruiting Certification.Experience with process optimization methodologies (e.g., Lean, Six Sigma).

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Client-provided location(s): Bangalore, India

Job ID: Palo_Alto_Networks-JR-012236

Employment Type: OTHER

Posted: 2025-12-09T20:04:37