Editorial Analyst

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

• Conduct regular quality checks on classification outputs
• Identify issues, provide feedback, and escalate when needed
• Share periodic reports on quality and performance

• Monitor and respond to alerts in line with SLAs
• Coordinate updates and resolution with relevant stakeholders and teams

• Triage, resolve, and escalate tickets as needed
• Ensure timely completion and maintain clear documentation

• Partner with cross-functional teams on issues and edge cases
• Communicate updates clearly and follow through on actions

• Support audits, additional reviews, and ad-hoc projects

• Participate in on-call rotation and manage incoming tickets
• Respond within SLA timelines and provide timely status updates
• Escalate risks and drive issues to resolution

• Support onboarding and training of new hires
• Reinforce quality standards and best practices through ongoing feedback and targeted coaching
• Identify gaps and improve guidelines or documentation

• Conduct thorough research on the contents and images of web pages to support classification decisions.
• Deliver consistent, high-quality, and accuracy work
• Meet SLA requirements for alerts and ticket handling
• Proactively communicate blockers and delays
• Stay organized and manage workload independently

• 2+ years of experience
• BA/BS or equivalent experience
• Basic Windows and Mac administration skills
• Utilize a secure, private high-speed internet connection for all work-related tasks
• Strong attention to detail and commitment to quality
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Clear and effective written and verbal communication skills
• Experience with JIRA, Google Workspace, and Zoom
• Comfortable working cross-functionally and navigating ambiguity or edge cases
• Ability to work independently, take ownership of assigned responsibilities, and manage time effectively