Director, Technical Services (NetSec)
Our Mission
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
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Job Description
Job SummaryAs the Senior Director of Technical Services for NetSec, you will lead a high-performing team of Professional Services and Customer Success Engineers across the JAPAC region. Your primary mission is to ensure customers achieve maximum value from our network security solutions through expert guidance, seamless deployment, and strategic adoption. You will drive operational excellence, champion innovation by integrating new technologies and efficiency tools, and collaborate with cross-functional leaders to solidify Palo Alto Networks as the cybersecurity partner of choice.Key ResponsibilitiesLead and oversee all post-sales technical service delivery in the JAPAC region, ensuring high-quality execution for Palo Alto Networks' NetSec products.Act as the single point of accountability for technical services, proactively collaborating with Sales, Product, and Engineering to ensure alignment and delivery of business outcomes.Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance in line with defined capability requirements.Drive key business objectives, including consultant utilization, service margin, time-to-value (TTV), and customer satisfaction (CSAT) through data-driven decisions.Engage with executive-level customer stakeholders to provide value reviews, ensure strategic alignment, and resolve escalated issues.Champion continuous improvement and innovation within the Technical Services team, implementing automation, AI, and optimized workflows to enhance efficiency and scale.Foster strong strategic relationships with subcontractors and delivery partners to maintain a flexible and high-quality resource mix.Represent the JAPAC region at a global level, sharing customer insights and local challenges to influence global strategy and programs.
Qualifications (Additional Job Description)
Required QualificationsBachelor's degree in a STEM field or equivalent military experience.10+ years of experience in technical services, professional services, or customer success within a high-growth SaaS/cloud enterprise environment.5+ years of experience in a leadership role managing regional technical teams.Deep expertise in the Network Security domain.Willingness to travel up to 30% within the JAPAC region and occasionally globally.Preferred QualificationsMaster's degree or MBA.Proven success managing key performance indicators such as service margin, utilization, and customer satisfaction (CSAT).Direct experience with Palo Alto Networks security products and solutions.Prior experience working with customers and teams specifically within the Japan market.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Only Singaporeans
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Leadership Training Program
- Tuition Reimbursement
- Lunch and Learns
- Internship Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
- Veteran founded/led
- Asian founded/led
Company Videos
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