Director of Strategic Sales Programs and Operations, NAM

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your CareerWe are seeking a high-caliber Director (IC) of Strategic Sales Program and Operations to serve as the primary architect of our AI-driven sales future. This is a unique, hybrid role designed for a leader who can navigate the complexities of AI/ML technology while staying deeply rooted in the practical realities of a North American (NAM) Sales organization.You will be the "Technical Translator" who bridges the gap between our IT AI teams and the field. Your mission is to ensure that every AI agent built and every tool rolled out isn't just technologically impressive, but fundamentally changes the way our sales teams win.Your ImpactAI Strategy & Technical LiaisonASR Automation: Partner with IT to lead the automation of the Account Strategy Review (ASR) process. You will define the business logic that allows AI agents to synthesize data into high-quality strategic insights, reducing prep time while increasing win rates.Solution Problem-Solving: Act as a hands-on partner to IT; you must be able to understand technical architectures (e.g., how AI models access sales data) to help troubleshoot roadblocks and ensure the "how" of the build meets the "what" of the sales need.Use Case Identification: Proactively identify new opportunities for AI/ML to solve sales friction points, from lead scoring improvements to automated coaching triggers.Strategic Operations & Annual PlanningThe Strategic Narrative: Lead the operational storytelling for the NAM annual planning process. You will articulate how AI and operational efficiencies will serve as the engine for next year's growth.IT Synthesis: Act as the voice of the NAM field for all new IT initiatives, ensuring that the "Sales Perspective" is integrated into the design phase of every enterprise tool.Field Enablement & AdoptionInfluential Leadership: Lead the rollout of new sales tools and AI initiatives across the NAM region. Because you lead through enablement rather than mandate, you will focus on building "champion" networks and high-impact training programs.Feedback Loops: Establish continuous feedback mechanisms to ensure tools are evolving based on real-world field usage and changing market conditions.