Data Operations Specialist

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

The Team

At Palo Alto Networks, success is driven by leveraging trusted data to inform strategic decisions across our entire Go-to-Market (GTM) engine.

• Prioritize and handle a high volume of data service requests, ensuring timely and effective resolution within defined Service Level Agreements (SLAs).
• Execute complex updates to account hierarchies and firmographic data by meticulously researching and analyzing public and third-party data sources.
• Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.
• Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.
• Investigate and manage escalated corner case issues, providing thorough root-cause analysis and clear documentation.
• Monitor and record trends in service requests, interpreting dashboard results to propose and implement process enhancements.
• Proactively collaborate and exchange information with the broader Data Operations Team and other cross-functional partners to document and refine data standards.

• 5+ years of experience in data operations, sales operations, or a related role with a strong focus on data quality.
• Highly detail-oriented with a proven ability to independently investigate, validate, and correct data integrity issues.
• Advanced proficiency in Google Sheets or Microsoft Excel, including complex formulas and data manipulation.
• Ability to operate independently, manage multiple tasks simultaneously, and adapt in a fast-paced, dynamic work environment.
• Excellent written and verbal communication skills, with fluency in English.

• Significant hands-on experience with Salesforce.com (SFDC) and related tools (e.g., SOQL, ETL, Salesforce Inspector).
• Demonstrated experience in managing and resolving stakeholder escalations effectively.
• A business-centric mindset with experience collaborating across various functional teams like Sales, IT, and Finance.
• Proven ability to rapidly learn new tools, platforms, and business processes.