Principal Systems Administrator - Global Helpdesk Sys Adm (26-147)

CO Salary Range: USD 94,200.00 - 141,200.00 per year

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: Top SecretTRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Space Systems-Missile Defense Integration offers an excellent opportunity for a Principal Systems Administrator - Global Helpdesk Sys Adm (26-147) to join our team of talented and diverse professionals. Located in Schriever Space Force Base, Colorado Springs, CO, this role is essential to supporting the U.S. President, the Secretary of Defense, and combatant commanders at the strategic, regional, and operational levels.
This position does not provide relocation assistance and requires on-site work with no remote options.
Position Overview:
The Command and Control, Battle Management, and Communications (C2BMC) program is the integrating element of the Missile Defense System. It is a vital operational system that enables the U.S. president, secretary of defense, and combatant commanders at strategic, regional, and operational levels to systematically plan ballistic missile defense operations, to collectively see the battle develop, and to dynamically manage designated networked sensors and weapons systems to achieve global and regional mission objectives. C2BMC supports a layered missile defense capability that enables an optimized response to threats across all ranges and phases of flight. C2BMC is the force multiplier that globally and regionally networks, integrates, and synchronizes autonomous sensor and weapon systems and operations to optimize performance. C2BMC is an integral part of all system ground and flight tests that verify and exercise current and future missile defense system capabilities.
This individual will act as the first line of defense for user-level interactions and issues. This position will primarily support users in person, via secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service skills, in addition to IT skills, are a must. You must be comfortable with diagnosing and troubleshooting issues with remote users on a daily basis.
Essential Functions:

3 to 4 years of experience with supporting users in an enterprise level system
Create domain accounts and add users to restricted security groups.
User password resets
User VDI troubleshooting
Application installations and troubleshooting for users
User thin client troubleshooting
Work with the Active Directory team and compliance/patching admins to work through updating processes and procedures
Monitor helpdesk phone lines and chat to service C2BMC-G team requests
Route user requests to the appropriate team for service
Frequent internal and external customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects
Basic Qualifications:

Please list your current security clearance and IAT or relevant certifications on your resume, if applicable.


A Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Management Information Systems, Mathematics, Physics, or a related field from an accredited university, along with 5 years of experience; or a Master's degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree