Manager Computer Systems Analysis

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Chief Information Office is seeking a Manager Computer Systems Analysis 2 Role in our Roy, Utah location. The qualified applicant will become part of Northrop Grumman's Chief Information and Digital Office, an organization of highly skilled and diverse individuals responsible for providing information technology solutions and services across Northrop Grumman, and driving superior business performance through a robust, secure, cost-effective IT infrastructure which enables collaboration and strategic business partnering to foster innovation and technology.
The Classified Service Desk Manager oversees daily IT support operations, manages and develops a team, and ensures efficient handling of incidents and service requests to meet service level agreements (SLAs). Key responsibilities include monitoring performance metrics, improving processes, managing budgets, and serving as a point of escalation for complex technical issues.
Basic Qualifications:

BS Degree in a related field
Minimum of 2 years leading dynamic service desk teams within a major defense contract environment.
ITIL Foundation V3 certified
CompTIA Security+ certified
Ability to oversee and support daily IT operations, including incident management, service requests, hardware and workstation support
Experience in supporting and driving operational improvements, and organizational technology initiatives
Demonstrated expertise mentoring service desk staff with a focus on continuous improvement
Job must be performed in Roy, UT. Remote or alternate site is not available for this position.
Active Secret Clearance is required for this role.
Preferred Qualifications:

Demonstrated expertise with data-driven program support to identify and distill key-performance metrics
Strong communicator with ability to convey team metrics
Active TS Clearance is preferred.
Primary Level Salary Range: $122,800.00 - $184,200.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.