Showroom Operations Specialist

WHO YOU'LL WORK WITH

The Showroom Operation Specialist is part of the Go To Market team, supporting EMEA in enabling the future of one Nike Marketplace through innovation, digital enablement, and process quality. Together, we drive the GTM future to better serve athletes*, operating as one coordinated team across four key sub-functions: Digital Content & Samples, Experience, Account Engagement and Code, and Showroom.

WHO WE ARE LOOKING FOR

We're looking for someone to join the showroom team, who'll support the EHQ showroom strategy and the management of how the different stakeholders use those spaces, from improving process and operations, identify synergies across EMEA showrooms and translating showroom needs into executable plans, as part of our strategy to elevate the experience provided to our main partners, internal users and ultimately, to our consumers.

• Your positive & open mindset: You are independent and dependability to instil trust with all partners.
• Forward thinking and high energy: You embrace and lead change, while stimulating effective teamwork.
• Project management skills: You're structured and organized, able to drive innovative solutions
• Operational Excellence: You have experience in managing complex operational tasks required to make a project come to life.
• Digital savviness: You harness the power of digital; you seek for new ways digitalize and improvement process new tools and technologies.
• Stakeholder Management: You have great communication skills, can easily bring messages across, understand stakeholder needs and bring people together
• Marketplace knowledge: You have experience in working closely with sales, Account merch, Buyers (Partners) understanding of the marketplace, to serve with tailored experiences.
• Transition management skills: You have great communication skills & able to create training- sessions / materials to introduce and promote new tools
• Service minded: You ensure every event runs smoothly & house rules are maintained to keep spaces premium.
• Technology Expertise: You are comfortable with Airtable and not afraid of learning deep on Airtable logic

• Support the execution of the showroom strategy by improving process efficiency, optimizing operations, and leading the delivery of the Sport experience across showrooms.
• Identify and implement the right operating model for EHQ showrooms, translating the needs of different spaces into effective execution models and driving synergies across the EMEA marketplace.
• Execute and continuously improve showroom processes and operations, including schedule and booking management, showroom set-ups, sample flow coordination, and day-to-day operational support.
• Translate Nike seasonal strategy into impactful showroom executions that enhance the sell-in experience, from physical initiatives (e.g. footwear walls) to piloting new technologies that support showroom digitalization.
• Act as the voice and ears of the showrooms, ensuring clear communication with key stakeholders, gathering feedback, and converting insights into actionable improvement plans.
• Train relevant stakeholders on showroom processes and ensure consistent adherence to established guidelines and ways of working.
• Support code gate executions such as GTM, SKOs, and SPA, identifying and activating synergies between these moments and the showrooms.