Senior Manager, Technology Operations Support, Japan

WHO YOU'LL WORK WITH

The Senior Manager, Technology Operations Support, Japan, is part of the Japan Technology team within the Geos and Marketplace Experiences (GaME) organization. The role partners closely with engineers, production support teams, business system analysts, and senior leaders across Japan, the Asia Pacific Latin America (APLA) geographies, and global teams to deliver reliable, scalable, and resilient technology operations that support Nike's business priorities.

WHO WE ARE LOOKING FOR

Nike is looking for a Senior Manager, Technology Operations Support, Japan, who brings strong operational leadership, sound technical judgment, and a people-first mindset. This leader is responsible for building and developing a high-performing team that supports enterprise technology capabilities across Retail, Digital, Supply Chain, and Corporate functions. The role requires the ability to operate effectively in complex environments, influence across organizational boundaries, and balance business priorities with operational excellence.

• Minimum 8-9 years of experience in the IT industry, including technology operations or service management.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Strong foundation in IT service management, including extensive knowledge of ITIL frameworks; experience with ServiceNow is a plus.
• Proven ability to lead teams, manage ambiguity, and collaborate effectively with cross-functional stakeholders, including experience working with or managing in-house teams while promoting collaboration and effective team dynamics.
• Strong oral and written communication skills in both English and Japanese, with the ability to communicate clearly with local and global partners.

• Own operational support for enterprise software, systems, and infrastructure across Consumer and Marketplace (Nike Direct Digital), Retail, Supply Chain, and Corporate Functions (Finance / HR).
• Provide end-to-end operational oversight across ERP, Order Fulfillment, Point of Sale (POS), and eCommerce platforms.
• Lead and continuously improve Incident Management practices to strengthen service reliability and meet service level agreements (SLAs).
• Own the full incident lifecycle, partnering with cross-functional teams to contain issues and minimize business impact.
• Collaborate with Business System Analysts (BSAs) and Technical Subject Matter Experts (SMEs) to perform root cause, risk, and impact analysis.
• Drive management reporting and insights by identifying trends, improvement opportunities, and escalating business-critical issues.
• Build strong relationships with peers, vendors, and leaders through clear communication, training, and user enablement.