Senior Manager, NSO/NSP Excellence Korea

WHO YOU'LL WORK WITH

This role directly reports to the Director of NSO (Nike Stores Owned)/NSP (Nike Stores Partnered) Business.

The Senior Manager works closely with cross-functional teams across NSP/NSO/NVS (Nike Value Stores), IRM (Integrated Retail Marketing), SDSM (Stores District Senior Manager), SMD (Sports Marketplace Director) and Retail Operations.

This role also works with external partners like NSP partners nationwide, third-party agencies for O2O(Online-to-Offline), CXP (Consumer Experience) and Store Excellence program.

WHO WE ARE LOOKING FOR

We are looking for a Senior Manager for the Store Excellence team to oversee and elevate overall brand standards and retail fundamentals inclusive of store environment, service, experiences, and operations across NSO, NVS, and NSP.

A proactive and passionate leader is required to identify and explore untapped opportunities in the marketplace.

• 7+ years of experience in a relevant retail area
• 10+ years of overall professional experience
• Comprehensive understanding of retail acumen and holistic consumer insights on sport and retail industry
• A deep understanding of the Nike retail ecosystem inclusive of VMS (Visual Merchandising & Styling), storytelling, and consumer communication.
• Ability to work cross-functionally in a matrix organization
• Strong and demonstrated ability to effectively handle complexity and influence stakeholders with clarity
• Leadership mindset to embrace change and lead innovative problem solving
• Fluency in Korean and high proficiency in written and spoken English

• Develop and build guidelines in areas of opportunity to elevate store environment & service
• Convey partner feedback and challenges, and identify opportunities for improvement and growth
• Strengthen seasonal execution capabilities across partners and store tiers
• Act as a liaison between business teams/partners and the marketing team, ensuring new operating models & guidelines are successfully implemented
• Lead NSP retail excellence assessment to ensure NSP stores maintain the highest level of retail standard at every touchpoint
• Elevate and expand CXP by increasing operational efficiency and commercial & local relevancy
• Leverage O2O communication to support targeted communication and store openings