Senior Director of Observability Engineering , ITC

WHO WE ARE LOOKING FOR

Nike is seeking a Senior Director of Observability Engineering to lead and grow our observability engineering organization based in Bengaluru, India, serving Nike teams around the world. This role is responsible for defining strategy, scaling platforms, and driving operational excellence for how Nike observes, monitors, and operates its global digital ecosystem.

You are a senior technology leader with proven experience running enterprise-scale observability platforms, building and leading large global teams from India, and partnering effectively with senior stakeholders across geographies. You bring deep technical credibility, strong people leadership, and a bias for execution in complex, always-on environments.

This role reports into senior technology leadership and operates as a critical India-based leadership pillar for Nike's global observability and reliability strategy.

WHAT YOU WILL WORK ON

• Own and execute Nike's global observability strategy from India, spanning metrics, logs, traces, and operational intelligence.

• Lead the design, deployment, and continuous evolution of enterprise observability platforms supporting thousands of services and large-scale telemetry volumes.

• Establish and enforce engineering standards, reference architectures, and best practices for instrumentation, telemetry pipelines, data quality, and cost governance.

• Drive global adoption of modern observability practices, including OpenTelemetry (OTel) instrumentation and standardized telemetry pipelines.

• Provide senior leadership oversight for incident management and operational excellence, using PagerDuty, ServiceNow, and AIOps platforms to improve MTTR, availability, and resiliency.

• Partner closely with global Platform Engineering, SRE, Cloud Infrastructure, and Product Engineering leaders across regions.

• Represent observability and operational health at executive forums, providing insights through business-ready dashboards, analytics, and operational metrics.

• Influence Nike's broader reliability, availability, and operational maturity roadmap, with strong execution ownership from India.

• Global leaders across Platform Engineering, SRE, Cloud Infrastructure, and Architecture

• Product and Application Engineering teams in Nike Digital, Supply Chain, and Enterprise Technology

• Security, Compliance, and Risk partners

• External vendors, system integrators, and technology partners

• A large, globally distributed organization of engineering managers, principal engineers, and software engineers, with India as a major execution and innovation hub

• Senior technical leaders responsible for observability platforms, telemetry ingestion pipelines, and operational tooling

• A high-performance, inclusive culture focused on engineering excellence, talent development, and continuous improvement

• Bachelor's degree in computer science or related field. Will accept any suitable combination of education, experience and training.

• Advanced degree in software engineering preferred.

• 15+ years of experience in software or platform engineering, including senior leadership ownership of observability at a large-scale enterprise

• Demonstrated success building and leading global teams from India, including managers and senior technical leaders

• Proven ability to operate at scale, influence executive stakeholders, and balance strategy with hands-on execution

• Strong people leadership skills with a track record of growing engineering talent in India

• Extensive experience deploying and operating Splunk, New Relic, and Grafana LGTM stacks (Loki, Grafana, Tempo, Mimir/Prometheus) at enterprise scale

• Deep understanding of observability principles across Metrics, Logs, and Traces (MLT) and service telemetry

• Strong experience with instrumentation strategies, telemetry pipelines, data ingestion, retention, querying, and visualization

• Experience with OpenTelemetry (OTel) ecosystems (instrumentation, collectors, exporters) strongly preferred

• Solid background in cloud-native architectures, Kubernetes, microservices, and distributed systems

• Deep experience leading incident management workflows using PagerDuty, ServiceNow, and AIOps tools

• Proven success improving reliability, MTTR, and operational maturity across large production environments

• Familiarity with SRE practices, SLIs/SLOs, error budgets, and sustainable on-call models

• Lead critical platforms from Nike's India technology hub with global impact

• Influence enterprise-wide reliability and observability strategy

• Work with world-class engineers and leaders across regions

• Play a key role in scaling Nike's digital and consumer experiences worldwide

• Competitive compensation aligned to senior leadership roles in India

• Comprehensive benefits, learning, and career development opportunities

• A culture that values innovation, inclusion, and impact