Manager Software Engineering, ITC

WHO YOU'LL WORK WITH

The Manager, Reliability Engineering will lead a team of talented Site Reliability Engineers focused on delivering reliable and observable software used by millions of athletes* around the world. You will be a part of the Resilience Engineering organization which includes Reliability Engineering, Observability Engineering, and Quality & Release Engineering.
While a variety of engagement methods exist, SREs are primarily embedded with product delivery teams across Global Technology. This leader will work with those scrum teams and all the roles adjacent and therein. These product delivery teams can span all of Nike's most critical digital properties: Nike.com, NikeApp, SNKRS, brick & mortar retail, wholesale platforms, marketing technologies, order fulfillment and distribution platforms, etc. In order to deliver Reliability Engineering goals, you will partner and influence at multiple levels of not only Global Technology, but across business units and geographical locations.

WHO WE ARE LOOKING FOR
• Bachelors degree and 10+ years work experience as a software engineer, team lead, or manager
• Thorough understanding of how to deliver software with reliability and resilience concepts
• Hands-on experience building, deploying, and operating software using modern cloud-based techniques and micro-service architecture patterns
• Ability to build strong relationships with partners/stakeholders and use influence to drive positive change
• A history of finding and reducing toil within complex systems and processes
• Experience with modern observability tooling, processes, and mindset
• A passion for learning, teaching, and mentoring
• And most importantly, a strong desire for building and motivating teams focused on continuous improvement

WHAT YOU'LL WORK ON
Site Reliability Engineers are blessed to work with a variety of technologies and teams, have the opportunity to solve complex issues, and contribute to the most important areas of Nike's global business.
As a Manager, Reliability Engineering you will:
• Partner with leaders in product, engineering, business, and operations to identify and address risks, vulnerabilities, and limits in our system before they lead to large-scale issues
• Improve the availability, reliability, and observability of Nike's services and reduce the burden of human toil with tooling, automation, or process change
• Define a roadmap and execution strategy in collaboration with peer engineering teams, partners, and product management teams
• Identify, curate, and adapt key metrics for not only system health and performance, but for team success
• Create and promote a great work environment and positive team culture that optimizes team success and safety; where different backgrounds, cultures, industry and life experiences are valued
• Coach assigned engineers on problem solving, analysis, influence, architecture
• Collaborate with SRE technical leads and other Reliability leaders to identify training and up- skilling opportunities, monitor industry trends, and define new reliability patterns for the broader organization.