LEAD, EVENT & WORKPLACE OPERATIONS, EHQ

We are looking for a Lead Events & Workplace Operations for the European Headquarters in Hilversum the Netherlands, to drive innovative and strategic operations for all activities related to virtual, hybrid and live Event Experiences!

WHO WE ARE LOOKING FOR
You lead operations for all activities related to virtual, hybrid and in-person Meeting & Event Experiences at EHQ. You will manage the workplace program, planning and strategic partner (talent) that successfully supports the EMEA event strategy and experience at EHQ. You are experienced across all disciplines of event operations for B-to-B Events and workplace operations and have a proven track record in driving event and workplace innovation.

In your role, you represent Meeting + Events at EHQ working closely with the EHQ Management Team, and our Strategic Partners through Integrated Facility Management, Nutrition and Sports, and other internal and external partners and stakeholders by contributing with EMEA Events input and requirements for facilities, service and operating models. The ideal candidate will demonstrate a strong blend of stakeholder management, facility and space management, catering management and Meeting & Events expertise, with the ability to manage both Employee Engagement initiatives and day-to-day Meeting & Event operations effectively.

WHAT YOU WILL WORK ON

• Drive the EHQ event infrastructure by designing and strengthening operational, analytical, and financial processes
• Optimize and lead the communication plans to ensure flawless implementation of event program innovations
• Pro-active contribution shaping the future of events influencing geo and global direction with EHQ event requirements
• Drive and manage the B-to-B event operating model
• Design and drive the operating model related to all event elements associated to delivering the Code Gates and Events at EHQ
• Provide strategic input to support the EHQ Management Team in the Showroom implementation and Workplace Operations
• Manage department's financial processes including forecasts and reporting
• Manage long-term internal-and external strategic partnerships
• Leverage the strategic partner platform and manage QBR's, SLA's and SOP's
• Drive and manage continuity of (outsourced) resource planning with business partners and independent contractors
• Manage long-term internal-and external strategic partnerships for seamless event delivery
• Contribute with Events requirements to EHQ environments portfolio strategy and experience operating model
• Influence and drive strategic decisions based on impact, agility and efficiency on Events with business partners

• Extensive understanding of the event and operational side of a location / HQ
• Experience of working with and connecting internal and external partners and stakeholders
• Ability to connect the dots between the different operations and understand the different fields of expertise and act as the bridge between internal and external stakeholder
• Able to manage the strategic partners to deliver operational excellence on the ground
• Proven track record in communication with senior leadership as well as teammates on all levels
• Proven track record in understanding the integration and connection between different services such as sport, food and event partners
• Track record in working in big international fast-paced companies with competing priorities
• Extensive international experience in high-profile event operations
• Track record working in big international fast-paced companies
• Extensive experience and proven track record managing QBRs, SLAs and SOPs
• Business acumen with ability to manage budgets and competing priorities
• Excellent presentation skills and willingness to travel 5-10%