Department Manager (Coach) - Operations - Nike Wembley

Location & Store Type: Nike Wembley Factory Store

Address: 42-45 Wembley Park Blvd, LONDON, HA9 0TG, United Kingdom

Hours: Full-time, 40 hours per week, including nights and weekends

Availability: Fully Flexible, Monday to Sunday, starting from as early as 6:00 am

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called "Lead" and a Sales Associates is called "Athlete".

As a Operations Coach you are:

Crucial to the effective running of the department. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back-of-house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion, and innovation our consumers experience on the shop floor.

Main responsibilities

• Managing the daily activities within the operational and back of house areas of the store, including cash office, Health and safety policies and procedures, shipping and receiving, stock flow, loss prevention and product management.
• Lead, coach, drive and inspire associates within designated areas to process stock efficiently in B.O.H and support F.O.H satellite stockrooms management Identifying issues and opportunities based on stock requirements and product availability
• Replenishment -Ensuring all processes are delivered efficiently and to a high standard for shrinkage results, overseeing effective operational and productivity.
• Identify issues and opportunities based on product selling from F.O.H team and consumer feedback.
• Training and education to further develop yourself and the team
• People and HR management responsibilities.
• Assist the leadership team in delivering a premium consumer and employee experience.

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission "To bring inspiration and innovation to every athlete in the world."? Apply now, easy way online. We are waiting for you!

Client-provided location(s): Brentford, United Kingdom

Job ID: nike-21272_R-86623

Employment Type: FULL_TIME

Posted: 2026-06-26T18:57:10