Role Summary: The Tech Specialist role will play an ntegral part in making sure our tech offerings are up to par. The role reports into the Technology Manager and is tasked not only with supportng our Members, but also our internal team.
Member and House Support:
Support Tech Manager to manage support@ emails and tickets from members and staff regarding support required
Support Tech Manager to manage technology operations and services to ensure highest level of member satisfaction
Troubleshooting and resolving trouble tickets related to technical difficulties with hardware, software, and the network.
Serves as Tech Lead when Manager is not present; addressing Member concerns and queries in a respectful, engaging manor, and makes executive decisions on technical execution
Assist NeueHouse Programming and Events departments with technical setups when required
Support pre-meeting conference room setup and support of audio / visual equipment
Resolve Networking and connectivity issues including but not limited to Switches, Firewalls, ISP equipment, Printers, and VOIP equipment.
Support Tech Manager for tech purchases and inventory of technical equipment for Staff and Tech department.
Interface with infrastructure, database, and development personnel
Exhibit elevated understanding of tech systems; both hardware and software
Remain calm and composed in high pressure, white glove production environments, and serves as a primary resource for technical knowledge
Perform other duties or special projects as assigned.
2+ years customer support / computer help desk experience preferred.
Bachelor’s degree from a four-year college or university a plus.
Experience in a mid-sized company preferred (50-150 employees)
Ability and desire to provide excellent customer-service to approximately 120 staff members.
Familiarity with common MacOS to Windows challenges.
Working knowledge of Microsoft Office software and Microsoft Office 365.
Deep familiarity with Apple servers, computers and Apple software.
Customer service/hospitality experience a plus
Communicate plan, progress, and issue resolutions in a timely manner.
Ability to complete multiple simultaneous projects in a timely manner.
Strong communication, interpersonal, and analytical skills.
Ability to work independently and in a fast paced, dynamic and deadline-driven environment.
Able to act as a liaison between 3rd party support and employees
Familiar with creating training materials/documentation from scratch
To maintain a high member service focus by approaching job with the members always in mind
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and team members
To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done)
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
To be flexible, responding quickly and positively to changing environments
To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
NeueHouse extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
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