Member Services Agent

    • New York, NY

Job Title: Member Service Agent

Report to: Member Services Manager

Role Summary:

The Member Services Agent is responsible to ensure that members and guests are provided top quality meeting spaces and amenities at all times. The primary areas of responsibility for this role are related but not limited to mail and package, conference rooms, printing services, communications subscription services, and member business amenities.

Business-related member amenities management
• Organizing and upkeeping inventory of all business center amenities (i.e. paper, pens, water, coasters, etc.)
• Escalating any quality or performance issues to IT or Facilities management
Mail and Package management
• Conducting daily incoming and outgoing mail and package procedures according to SOP and company policy
• Handling any member mail questions or disputes; helping to track mail upon member or fellow employee request
• Circulating internal deliveries to associated departments
• Organizing and tidying mail storage
• Escalating to any mail supplies ordering needs to direct manager
Conference Room management
• Conference room opening and closing
• Restocking
• Cleanliness and on-time preparedness
• Communicating with Front Desk and IT to fulfill member tech requests
• Escalating any quality or performance issues to IT or Facilities management
Floor management
• Conducting regular walk-thru and inspection of member areas (i.e. kitchenettes, soft seating areas, bathrooms)
• Informing any needs to Housekeeping and other associated departments via Slack
• Conducting meeting room flips according to SOP
News and Collateral management
• Placing orders for house subscriptions in line with guidelines provided by Marketing team
• Constantly updating and maintaining quality of display throughout the house
House Signage management
• Placing and removing member communication signage around the house according to events schedules
• Informing direct manager of signage replacement needs when necessary
· Solution oriented
· Must be dependable & flexible
· Ability to deal with uncertainty
· Must have excellent judgment skills
· Professionalism is a must
· Must possess ability to think and plan strategically and execute consistently
· Pro-active and results driven
· Ability to adapt and prove flexibility
· Excellent Communication Skills
· Must have excellent judgment skills
· BA/BS required
· MS office proficient
· Experience in Property Management Software's, Revenue Management Systems, desired

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