Supervisor Investment Advisory Center

Overview

To supervise the daily operations and functions of Navy Federal Investment Services (NFIS) Investment Advisory Center (IAC). Support NFIS strategic revenue growth by maximizing member growth, provision of NFIS investment services and financial planning. Ensure new accounts and member relationships built by IAC staff achieve optimal member satisfaction and fiduciary performance, maximize revenue growth and market penetration while complying with regulatory, industry, NFIS standards, processes and procedures. To provide management business insight and/or potential opportunities for market growth and NFIS strategic planning/and initiatives in the IAC service area.

Responsibilities

• Perform OSJ (Office of Supervisory Jurisdiction) functions inclusive of monitor/review, approve/reject new accounts and/or transactions of IAC and external financial advisory staff in accordance with FINRA, SEC, NFIS Compliance, and NFCU policy and procedure guidelines
• Respond and ensure timely/accurate resolution to escalated member inquiries from staff
• Lead the development of IAC registered representatives' individual business plans and production goals through initial/ongoing review, counseling, reassessments, and ensure their alignment to achieve firm goals
• Develop key performance indicators and quality standards for IAC revenue and process performance, member satisfaction, and monitor/analyze results to determine corrective measures and recommendations for efficiency improvements
• Listen, monitor and evaluate appointments on a scheduled basis to determine staff quality, responsiveness and professionalism and determine corrective actions
  Compile, prepare and review activity reports, production documents, required regulatory reports and internal/external audits
• Act as advocate to promote NFIS products and services to GPO business units through participation in NFCU business and community activities, presentations and promotions
  Ensure IAC staff adheres to federal/industry regulations and NFIS standards, processes and procedures
• Serve as a resource for IAC staff regarding NFIS, NFCU and strategic partner strategies
  Keep current and communicate financial planning trends, regulatory changes, and insurance industry changes/trends changes to staff
• Maintain, apply and communicate knowledge of changes and new trends in systems/technology
• Conduct NFIS training to NFCU business units and on-going coaching, role-playing, and training for IAC staff
• Perform supervisory duties:
  • Set performance standards and expectations; selects, manages, measures, rewards, and develops staff to ensure desired results
  • Set clear direction to ensure goals and objectives align with department's policies and procedures and company strategies
  • Create a professional, positive work environment and excellent service delivery is encouraged
  • Evaluate budget requirements and recommend changes to budget to support business objectives and needs
• Performs other duties as assigned

• Experience within the financial services industry, preferably with customer interaction
• Experience in a leadership or supervisory position
• Previous experience as a registered representative of brokerage/investment/insurance products and services
• Previous experience with creating, managing commission and related production plans
• All required licenses and registration: FINRA Series 7, 24, and NASAA Series 65 & 63 or 66 registration and Life and Health Insurance Licensed within 90 days
• Working knowledge of regulations related to brokerage/investment industry
• Strong interpersonal, verbal and written communication skills
• Strong organization, planning, and time management skills
• Strong research, analytical, decision-making, and problem-solving skills
• Working knowledge of marketing/promotion practices and programs
• Desired - Bachelor's Degree in a related field or equivalent related experience
• Desired - Thorough knowledge of investment and insurance products and services
• Desired - Thorough knowledge and experience as a Registered Representative such as a Financial Advisor or registered support position
• Desired - Knowledge of NCUA standards and related federal, state and industry regulations
• Desired - Knowledge of Credit Union Service Organization and related processes and procedure, and regulations
• Desired - CFP, ChFC
• Desired - Knowledge of Navy Federal organization, programs, policies and procedures