Quality Control Analyst I

Overview

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.

Responsibilities

• Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)
• Evaluate and monitor quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal
• Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
• Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations
• Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
• Ensure quality through data integrity and risk management

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
• Basic knowledge or experience of the industry
• Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques
• Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
• Effective customer service focus and relationship management skills
• Effective skill using innovative thinking to solve problems and facilitate the decision-making process
• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced word processing, presentation software and spreadsheet skills
• Effective research, analytical, and problem-solving skills
• Knowledge of operational and regulatory risk controls, concepts, and practices
• Basic knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
  
  Hours: Monday - Friday, 8:00AM - 4:30PM
  
  Location: 5510 Heritage Oaks Dr Pensacola, FL 32526