Experience Analyst

Overview

The Experience Analyst serves as a Product Owner for Real Estate Lending who oversees new product and feature enhancements, planning and directing activities to ensure the timely development and delivery of reliable and efficient solutions to business requirements, and developing acceptance criteria to validate that the resulting product meets customer requirements.

Responsibilities

• Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality
• Work with other POs and leadership to help shape the product vision and enumerate high-level priorities
• Act as liaison between stakeholders and the team
• Drive product delivery through keen understanding of the customer, mission, and product requirements
• Develop the team roadmap and support the team as needed to deliver on commitments
• Communicate with other Product Owners and Scrum Masters, program leadership, customers, and development teams
• Facilitate User Acceptance Testing by validating the Definition of Done
• Work in Agile methodology, write product requirements/Epics/user stories in ADO, and ensure story Readiness and Acceptance Criteria
• Working with UX/UI and getting designs updated for upcoming sprints
• Manage product backlog - Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 2 sprints
• Backlog refinement - Lead backlog refinement to deconstruct, refine and estimate stories, add acceptance criteria and enable long range technical planning
• Be available for the team in all Scrum ceremonies meetings including standups, retrospectives, and demos
• Lead the planning product release plans and set expectations for delivery of new functionalities
• Partners with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery
• Drives value to the business by building, managing, and maintaining Product Backlog(s)
• Builds Product Backlog and reviews it with business owners to determine business value and to assign priority
• Provide coaching to team members who are new to Scrum and Agile practices
• Act as a liaison between the team and management as well as a liaison between the team and the customer/end users
• Perform other related duties as required

• Bachelor's in Business Administration, Information Technology, Management or related fields or the equivalent combination of education, training, or experience
• 3+ years of experience functioning in a fast-paced Product Owner or similar role
• Scrum Alliance Certified Scrum Product Owner (CSPO), SAFe Product Owner Product Manager (POPM) or equivalent PO certification
• Working knowledge of analytics, user experience design and business impact
• Business acumen with ability to leverage expertise with credibility and impact
• Experience analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Strong communication and collaborative skills
• Maintain skills up to date with industry standards
• Demonstrated experience implementing and executing Agile principles with strong digital and technical skills
• Agile software development lifecycle knowledge

• Knowledge of credit union operations/processes and procedures
• Analytical and research skills along with experience working with data in a highly analytic environment
• Experience in mortgage industry
• Experience in software development using .Net and modern web frameworks
• Experience with software development and/or QA testing
• Experience with Azure DevOps (ADO)