ETS Technician II

Overview

Plan, install, and/or support ETS equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform basic/routine tasks with limited latitude and narrow scope.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Participates in document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Develop, test and implement systems and equipment; document results
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Scope of responsibility
• Perform other duties as assigned

Qualifications

• Experience supporting Branch Change Requests, coordinating fulfillment activities to ensure timely delivery of equipment, system updates, and configuration changes.
• Familiarity with UPS systems and battery replacement procedures, including coordination of branch maintenance activities and adherence to documented outage and restoration processes
• Experience with eNorm programming and installations for branch TCRs, supporting teller operations and transactional device readiness.
• Working knowledge of asset management and scanning procedures, ensuring accurate tracking, inventory validation, and compliance with equipment lifecycle standards.
• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in presenting technical solutions and/or recommendations
• Familiarity with electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Basic research, analytical, and problem solving skills
• Basic skill in diagnosing and troubleshooting issues
• Basic skill making effective presentations to groups of various sizes
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Experience provisioning, configuring, and maintaining virtual machines to support end users, including resource sizing, access validation, and lifecycle management
• Familiarity with software deployment, retirement, and ongoing maintenance, ensuring systems remain current, secure, and aligned with operational requirements.
• Working knowledge of field branch processes and equipment needs, including support for branch technology operations and on site infrastructure requirements.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Client-provided location(s): Winchester, VA

Job ID: Navy_Federal_Credit_Union-29139

Employment Type: FULL_TIME

Posted: 2026-03-31T19:22:28