Assistant Manager, Training

Overview

To assist in the planning and management of the functions of a multi-location full spectrum training operation. Manage the implementation of complex projects and training of learner centric curriculum. Ensure learning solutions and programs align with strategic business initiatives and that they achieve business and training objectives. Oversee proper allocation of resources used for the development of a skilled and capable workforce to include the success of branch employees through professional development planning.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts(vendors, etc.)
• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints Considerable impact
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Accomplish results through supervisors or highly experienced staff employees
• Act as supervisor/manager in the incumbent's absence
• Direct subordinate supervisors to meet schedules and resolve technical or operational problems
• Become involved in daily operations when required to meet schedules or to resolve complex problems Oversee/direct
• Drive the implementation of training methodologies, technologies, adult learning principles, practices, program content, design, delivery and modalities through collaboration with counterparts and stakeholders across the organization ensuring alignment with companywide and business unit objectives
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units Considerable impact
• Identify potential issues that arise during the course of research projects and escalate and communicate these to management and internal clients for awareness\actionesolution Considerable latitude
• Interpret and execute policies and procedures that typically affect subordinates organizational unit(s)
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management Considerable scope
• Serve as consultant to management in analyzing training programs and establishing standards
• Serve as point of contact for responding to escalated inquiries from staff and management complex/Difficult
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization Lead
• Lead the evaluation of and calibrate programs and their delivery methods to ensure they deliver business results Lead
• Advise group/work unit regarding tasks, operations & projects
• Analyze data/information, prepare reports and present recommendations/solutions to management for decision making
• Anticipate business issues and identify solutions
• Ensure clear concise and effective communication
• Assist in planning and managing training resources, programs and systems to develop, design, implement and deliver learning solutions
• Ensure training and documentation is in full compliance with all applicable statutory requirements and Navy federal policies, procedures, rules, regulation and values
• Determine and establish organizational communication and messaging strategies to meet business needs
• Perform supervisory/managerial responsibilities

• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations

• Significant experience in evaluating the effectiveness of courses and learning products and delivery methods
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Supervisory or management experience
• Review daily operations and project plans, and make recommendations/solutions to manager to implement changes/corrections
• Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Significant experience in leading, guiding and mentoring others
• Research, gather and synthesize data; present conclusions and recommendations to management and/or team members
• Experience in budget forecasting and cost benefit analysis
• Effective skill resolving conflicting requests and meeting changing requirements
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Effective developing and implementing programs in a leadership role
• Effective skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
• Advanced organizational, planning and time management skills
• Advanced skill interacting tactfully and effectively in difficult situations
• Advanced verbal and written communication skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill communicating with all levels within an organization
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Strong analytical, planning, organizational, and problem solving skills
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill in the use of PCs and related software packages
• Bachelor's Degree in a related field, or the equivalent combination of education, training, and experience

• Knowledge of principles and methods for curriculum and instructional design, and adult learning theories
• Working knowledge of banking/financial industry trends, products and services
• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives