Solutions Consultant (Japan)

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

We are the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industry's largest community of risk and compliance technology users. Our solutions are built to work in concert and help make organizations more resilient.

As a member of the Professional Services Organization and as a Solutions Consultant, you will help NAVEX's customers realize the potential impact of our risk and compliance management solutions and services. You will work directly with our current and prospective customers post sale to assess the potential impact of NAVEX's solution, identify specific business requirements and quantify the value to be gained by leveraging NAVEX business fundamentals and Professional Services Methodology within our customers Governance Risk and Compliance (GRC) programs.

This role will begin as a fully remote position for candidates based in Japan. Once our office in Tokyo is established, the expectation is for the role to transition to an in-office arrangement. Candidates should be comfortable with this transition and be located within commuting distance of the future office location.

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

• Work with customers post sale to evaluate existing systems, process, and/or user needs to analyze, recommend, design and implement best-practices associated to multiple applications
• Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision
• Analyze and map customer business requirements to implementation objectives and the defined Scope of Work
• Liaise between cross functional teams to coordinate and execute the project lifecycle
• Effectively report and communicate to project teams
• Develop and maintain a deep understanding of the functional architecture of various NAVEX software solutions
• Present NAVEX's products and services to customers while providing functional and technical expertise
• Utilize Salesforce.com and Professional Service Automation tools to optimize Sales and Project Management activities
• 10% - 15% air travel, including overnight stays, may be required

• 3+ years of consulting and software implementation experience; Ethics & Compliance industry experience in Training, Policy or Ethics a plus
• Fluent in business-level Japanese, with the ability to communicate effectively with local Japanese customers, both verbally and in writing
• Strong business-level English communication skills, to collaborate effectively with global teams across the broader organization.
• Deep understanding of Japanese culture, etiquette, and communication styles.
• Experience with business process management and implementing SaaS delivery models; creating comprehensive business process and/or training documentation.
• Strong analytical and decision-making ability; used to gathering business requirements and solution orientated proposals
• Excellent organizational and interpersonal skills; ability to work with a cross functional, remote team and coordinate project escalations
• Self-motivated with the ability to work under tight deadlines and respond to changing business and technical environments
• Proven project management, planning and presentation skills
• Experience conducting meetings/presentations using web tools
• Bachelor's degree or equivalent qualification recognized by the Japanese Ministry of Education (MEXT)
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Ability to drive results through your job competencies of project management, business requirements analysis and product and industry knowledge (service) while leveraging NAVEX's core values

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay rate for this role is 12,500,000 JPY per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.