Implementation Specialist (Japan)

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you!

NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings.

You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

This role will begin as a fully on-site position for candidates based in Japan. Once team is established, the role can transition to hybrid. Candidates must be located within commuting distance of Tokyo office location.

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets
• Work on other exciting internal initiatives, as specified by your team manager

• 2+ years of experience in a customer service, project management, and/or implementation role
• Fluent in business-level Japanese, with the ability to communicate effectively with local Japanese customers, both verbally and in writing
• Strong business-level English communication skills, to collaborate effectively with global teams across the broader organization.
• Deep understanding of Japanese culture, etiquette, and communication styles.
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• Bachelor's degree or equivalent qualification recognized by the Japanese Ministry of Education (MEXT)
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) while leveraging NAVEX's core values

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay rate for this role is 8,100,000 JPY per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.