Workplace Operations & Suppport III

We're seeking someone to join our team as a Technical Executive Service Engineer to deliver the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.

The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Workplace Operations & Support Engineer position at Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Qualifications and Responsibilities

• Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
  Maintain a continuous focus on technology and information security
• Provide advice and suggestions for VIPs' professional and personal technologies
• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies.
• Identify areas where technology can enable and enhance the lives of senior management
• Advanced screening of new technologies, including pre-pilot, pilot, and UAT
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
• Create and/or and maintain tools and processes for the Executive Service Team
• We're looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Maturity to be able to execute job functions with minimal guidance.

• Provide a single point of contact for all IT related issues to senior management (VIPs)
  Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
  Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field non-standard technology request
• Home support visits as needed
• Board support of quarterly meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
• Pro-actively monitor all aspects of technology used by our executives
• Provide support off hours remote support for any technical issue

• Bachelor's degree and/or 10+ years of experience in the technology service space
• Experience supporting senior executives
• Must possess excellent verbal and written communication skills
• Experience in fast pace/financial services environment preferred
• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices,
• Intune, Mobile Iron
• Enjoy working as part of team and independently as well
• Required Technical Skills
• Windows Desktop (Windows 10/11)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools
• Telephony