U.S. Banks Privacy Risk Analyst

Morgan Stanley is a global financial services firm that helps individuals, families, institutions and governments raise, manage and distribute the capital they need to achieve their goals. Morgan Stanley conducts its business through three principal business segments - Institutional Securities, Wealth Management, and Investment Management. Morgan Stanley provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit and lending, deposits and cash management, annuities, insurance, retirement, and trust services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in doing the right thing, putting clients first, leading with exceptional ideas, committing to diversity and inclusion and giving back. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, achieve, and grow.

In this role, the Analyst will support the U.S. Banks Privacy Risk Program by driving compliance with the Firm's Privacy Risk Policy and Procedures. The Analyst will be responsible for managing and reviewing U.S. Banks processes to promote compliance with privacy standards and regulatory requirements. This role involves identifying potential privacy concerns in client complaints, reviewing requests for U.S. Banks client and product data, as well as conducting testing of incident management impacts, and initiating appropriate actions to mitigate risks. The position requires strong analytical skills, attention to detail, and the ability to work with large volumes of data efficiently.

Key Responsibilities

• Complaints Review and Analysis
  
  • Conduct monthly reviews of a high volume of complaints to identify privacy-related issues, including breaches and access requests.
  • Analyze complaint trends and escalate findings to relevant stakeholders for remediation.
  • Ensure timely and accurate documentation of all reviews and actions taken.

• Data Sharing Requests
  
  • Manage the pipeline of requests, providing requestors with forms and information as needed.
  • Maintain the system of record for requests and approvals.
  • Host an internal working group to present requests and relevant risk factors.

• Incident Management Testing
  
  • Test closed cases to promote accuracy and data hygiene by the primary reviewers
  • Review casefiles and attachments for data elements related to client account information.

• Reporting and Compliance
  
  • Prepare and maintain detailed records of volumes and outcomes for complaints and data sharing requests.
  • Support compliance audits and provide data-driven insight

• Collaboration
  
  • Communicate effectively with internal stakeholders to ensure prompt resolution of escalated matters.
  • Work closely with privacy, compliance, and risk management teams to address identified issues.

• BA/BS Degree
• Analytical Expertise: Ability to review and interpret large datasets to identify patterns and risks.
• Attention to Detail: Strong focus on accuracy and thoroughness in identifying privacy concerns.
• Regulatory Knowledge: Understanding of privacy regulations and data protection standards.
• Technical Proficiency: Comfortable working with complaint management systems and reporting tools.
• Problem-Solving: Ability to take initiative and recommend solutions for identified issues.
• Communication Skills: Clear and professional communication for reporting and stakeholder engagement.
• Time Management: Ability to manage high-volume workloads within strict timelines.

• Experience in privacy compliance, or risk analysis.
• Background in financial services or regulated industries.